The IFM is committed to a fair and equitable process for dealing with students’ grievances and concerns.
All disputes or grievances will be handled professionally in order to achieve a satisfactory resolution.
All parties will have a clear understanding of the steps involved in the grievance procedure.
Students will be provided with details of external authorities they may approach, if required. All grievances will be managed fairly and equitably and as efficiently as possible.
Each complaint, grievance, appeal and its outcome will be recorded in writing.
Each appeal will be heard by an independent person or panel.
The IFM will resolve any grievances fairly, equitably and in a timely manner. Students may raise any matters of concern relating to training delivery and assessment, the quality of the teaching, student amenities, discrimination, sexual harassment and other issues which may arise.
Students will have the opportunity to present their case formally either verbally or in writing as they so choose.
Students will be provided with a written statement of the appeal outcomes, including reasons for any decisions reached.
The policy provides an avenue for most grievances to be addressed. However in some cases alternative measures may need to be explored.
The IFM will encourage the parties to approach a grievance with an open view and to attempt to resolve problems through discussion and conciliation.
Concerns about teaching and learning
If students have concerns in relation to the delivery of training and/or the assessment they are encouraged to discuss these with the relevant teacher/trainer.
If the concern cannot be resolved at this level, it can then be referred to the Directors.
If the grievance cannot be resolved internally, the IFM will advise the student of the appropriate body where he/she can seek further assistance.